Presbyterian Health Plan | Summer 2019 | Your Story

2 The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday (except holidays), 7 a.m. to 6 p.m. Members can reach PCSC at the following numbers: Presbyterian Health Plan (PHP) Commercial members can call (505) 923-5678 or 1-800-356-2219 and Presbyterian Insurance Company (PIC) members can call (505) 923-6980 or 1-800-923-6980 . TTY users: 711 Other important numbers: PresRN: (505) 923-5570 or 1-866-221-9679 , TTY users: 711 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 ( 1-855-NMCRISIS ) Fraud and Abuse—Special Investigative Unit (SIU): 1-888-435-4361 Keep these numbers handy Preventive Healthcare Guidelines As a Presbyterian Health Plan (PHP) member, you can benefit from preventive services. Preventive services are activities like routine checkups, screening tests, and shots. These services are important because they can help you prevent a future injury or illness. Find out more about preventive services by looking at the PHP Preventive Healthcare Guidelines at . You can also talk with your provider about which services are right for you. You may wonder how to make sure your family knows what your wishes are if you are injured or sick and can’t speak for yourself. An advance directive helps to make your wishes clear so that they are followed. Your advance directive may include: ● ● Choosing a healthcare decision maker. This is the person(s) who will speak about your medical decisions for you if you are injured or sick and cannot speak for yourself. ● ● Information about your healthcare decisions. Your advance directive can include specific orders about what medical support you want or do not want if you become seriously ill. ● ● A do-not-resuscitate order. Sometimes this is called a DNR. A DNR order says that you do not want cardiopulmonary resuscitation (CPR or mouth-to- mouth) to be performed if your heart stops beating or if you stop breathing. You do not need to use a specific form, but Presbyterian has an advance directive form that you may use. You do not need a lawyer to make an advance directive. You also do not need a notary or witness to sign your advance directive in New Mexico. Each state may have different guidelines. If you have an advance directive, give a copy to your provider to add to your medical record. You can find the Presbyterian advance directive form at in the member rights and responsibilities section. 1. Go to . 2. Scroll to the very bottom of the page and select Member Rights . 3. Scroll to bottom to find the advance directive form. You can learn more about advance directives by calling the Presbyterian Customer Service Center at the number on your member ID card. Information is also in your Member Handbook. Advance directives 1 2 3