Presbyterian | Your Story | Centennial Care | Summer 2021

10 Your healthcare wishes are based on what’s important to you, your beliefs, culture, and discussions with your loved ones. Advance care planning is the process of writing and talking about what kind of healthcare you would want if you were sick or injured and could not speak for yourself. It includes choosing someone to speak for you. What is an advance directive? Once you know your wishes and have chosen someone to speak for you, you can create your advance directive document. An advance directive is a legal document that stays in your healthcare record and has details about your healthcare wishes. It can be changed at any time. How do I start? We have an online advance directive form that is easy to fill out, edit, and submit to your Healthcare Team. When you complete your electronic advance directive, your document will stay in your medical record so that your wishes are easy to access for your doctor. When creating this document, there are three main steps: 1. Choose who you would want to talk for you if there ever is a time that you cannot talk for yourself. This person is called your healthcare decision-maker. Make sure you talk with them so they can agree to this role. 2. Fill out your online document. You can start and come back, as well as edit it later if something changes. 3. Submit the document online to your Healthcare Team. Visit for more information and helpful videos about the process of starting an advance directive. Need a ride? Schedule your next ride to your provider in less than a minute! Did you know you can save time and book your medical trips using our new Itineris Passenger mobile app? The Itineris Passenger app will change the way you schedule your next trip appointment by giving you the power to do it in the palm of your hand. Features include: ● Quickly schedule each trip in under a minute ● Remembers your previous rides for faster selection ● Automatically maps your trip with a timeline itinerary ● Cancel upcoming trips with a simple click ● Receive status noti cations of your scheduled trip ● No more calling to book your trips ● Wheelchair service available The easy-to-use Itineris Passenger app is supported on the iPhone and Android only. To register for this service, please visit your app store to select the Itineris Passenger app for free. myPRES: Be in the know myPRES is our secure member site that allows you to view important information about your Centennial Care health plan. With myPRES you can: ● Look up your benefit plan information ● Request a new Centennial Care Member ID Card ● Send a question to the Presbyterian Customer Service Center ● View your claims ● Check your eligibility ● Check on your prior authorization requests ● And much more… Register for myPRES today: Go to and click “REGISTER NOW.” Video Visits Video Visits and Telehealth help you stay healthy while staying safe. Talk to your provider from the comfort of your own home. Make an appointment today through your myPRES account at . If you need help logging into your account, call the number on the back of your Presbyterian ID card. PresRN Speak with a Presbyterian nurse if you are not feeling well and do not know what to do. PresRN phone calls are free and available 24 hours a day, 365 days a year. Our nurses are happy to answer general health questions when you are healthy too. Centennial Care members can call PresRN at (505) 923‑5677 or 1-888-730-2300 . Planning and talking about your healthcare wishes Need help? We have trained advance care planning facilitators to answer questions and support you with creating your document. You can make a free appointment with a facilitator by calling (505) 559-7226 or toll-free at 1-866-773-7226 . Tools you can use!