Presbyterian | Your Story | Centennial Care | Summer 2021

www.phs.org/centennialcare 11 Presbyterian’s translation and interpretation Services Communication is important to you and to us. That’s why we offer translation services if you need them. We want to make sure you have the information in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified translator services if you want to use these services. These services are available to help you talk with providers, nurses, and caregivers; learn about your health plan; and much more. Our translation and interpreter services include: ● Language translation ● Written materials translation ● Telephonic interpreters ● In-person interpreters ● American Sign Language interpreters ● Video remote interpreters It’s easy to request these services. Call the Presbyterian Customer Service Center at the number on your member ID card. Your care. Your choice. Having a choice in your healthcare is important to you and to Presbyterian Health Plan. That is why we have worked to add convenient facilities to our network throughout the state. Finding a more convenient location for things like labs, diagnostic screenings, and x-rays—just to mention a few—just got a little easier. Just visit www.phs.org/yourcareyourchoice to find care options and provider-specific info for common services you might need. We’re committed to helping you find quality services at lower costs. How do I change or update my contact or address information? If you move or change your living situation, it is important that you update your new address with the Income Support Division (ISD) office. Presbyterian Centennial Care sends you important information about your plan and benefits to the address you have on file with them. Be sure you update your address today and remind your family to do the same: To update your address, find the location of the nearest ISD office: ● Call the New Mexico Human Services Income Support Division offices toll-free at 1-800-283-4465 or 1-855-309-3766 . ● Visit www.hsd.state.nm.us/lookingfor assistance/field_offices_1 . Click on your county to bring up a list of office locations near you. Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977-2333, TTY: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 Routine transportation (for non-emergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) Presbyterian Centennial Care Ombudsman: Phone: (505) 923-5780 Email: ombudsman@phs.org IN THE KNOW